Endpoint security
Every laptop and desktop monitored, with threats detected and handled by the team running the service.
Managed IT from GBTech
Managed IT, run by GBTech.
One per-user monthly price covers endpoint security, backup, Microsoft 365 management, patching and a help desk. This is our own service, delivered by our team, separate from the vendors we resell.
What the service covers
Backup
Your data backed up and recoverable, with restores tested rather than assumed.
Microsoft 365 management
Users, licenses, security settings and mailboxes, managed on your behalf.
Patching
Operating system and application updates applied on a schedule, not when someone remembers.
Help desk
One place your staff go when something breaks, by phone, email or chat.
Delivery stack
The tools we run the service with
These are the tools GBTech uses to deliver managed IT. We do not resell them, and they are not part of our vendor catalog. The vendors we resell are listed separately under Vendors.
See the vendors we resell →- SyncroRemote monitoring, patching and the ticketing behind the help desk.
- AcronisBackup and recovery.
- HuntressManaged endpoint detection and response.
- ThreatLockerApplication allowlisting, so only approved software runs.
- DNSFilterDNS filtering, blocking known bad sites before they load.
- HuduDocumentation of your environment, kept current.
- 1PasswordPassword and credential management.
- Microsoft 365Email, files and identity, managed and hardened by us.
Onboarding
Standard onboarding takes 2 to 4 weeks. The one-time setup fee covers all of it.
01
Agent rollout
We deploy our monitoring and endpoint protection agents to every device.
02
Microsoft 365 hardening
We tighten the security settings in your Microsoft 365 tenant.
03
Documentation
We document your environment, so nothing depends on one person's memory.
04
Baseline assessment and go-live
We run a baseline security assessment, then the service goes live.
Support response
Response targets by severity. Committed in your signed agreement. Resolution times vary with the scope of the incident.
| Severity | What it means | Response |
|---|---|---|
| Critical | System down or active security incident | 1-hour response. 30 minutes on our highest plan. |
| High | Multiple users affected | 2-hour response |
| Standard | Single user issue | 4-hour response |
| Low | Questions or scheduled work | Next business day |