HIPAA safeguards that are real
The HIPAA Security Rule expects a written risk analysis plus safeguards such as unique logins, encryption, audit logs and backups. Most small practices need help turning that into settings on actual devices.
Industries
Technology for medical and dental practices that keeps patients connected
Practices depend on cloud records, imaging, phones that never miss a patient and a network that protects health information. We help practices across the U.S. choose and manage the internet, phones, security and IT that keep the schedule full and patient data safe.
What medical and dental practices need from their technology
Vendors that sign a BAA
Any provider that stores or handles patient information, including phone, fax, email and backup services, should sign a business associate agreement before you use it.
Phones that never miss a patient
Missed calls become missed appointments. Practices need call queues, after-hours routing, voicemail to email and often texting for reminders and two-way messages.
Internet that keeps records open
Electronic health records, e-prescribing, imaging and payments all run over the internet. A second line from a different provider takes over automatically when the first one fails.
Guest Wi-Fi kept apart
Patients and visitors need Wi-Fi, but it should never share a network with workstations, imaging equipment or card readers.
Fax that still works
Referrals and records requests still arrive by fax. Secure online fax replaces the old machine and the copper line behind it.
Why it matters
Health data is a top target
Ransomware groups target healthcare because downtime is costly and records are valuable. Practices of every size are hit, not only hospitals.
Breaches bring reporting duties
A breach of unsecured patient information can require notices to patients and to the Department of Health and Human Services, and investigators look closely at whether a risk analysis was done.
Patients notice every missed call
When the phones are down or calls go to a full voicemail, patients book somewhere else.
What most medical and dental practices look for in a provider
- Experience with HIPAA and providers that sign a business associate agreement
- Phones and internet set up around the front desk workflow
- Fast support during clinic hours, when one down workstation stops the schedule
- Help with the IT side of a HIPAA risk analysis
- One contact instead of separate phone, internet and IT vendors
- Clear monthly pricing per user or per location
How GBTech.ai helps medical and dental practices
Managed IT for practices
Help desk, Microsoft 365, 24/7 endpoint detection and response, backups and device management, with committed response times so a down workstation does not wait.
See Managed IT →Phones and contact center compared
We compare phone and contact center providers on call queues, texting, after-hours routing and whether they sign a business associate agreement, then handle the number move.
Compare phone systems →Internet with automatic backup
We check every carrier at your address and pair a primary line with a backup, so records, imaging and payments stay up.
Compare business internet →Copper line replacement
Fax and alarm lines can move off retiring copper to services such as Ooma AirDial while keeping the same numbers.
Compare copper line options →Services medical and dental practices ask us about
Questions medical and dental practices ask us
Do the phone and fax providers you recommend sign a BAA?
Many business phone, fax and backup providers offer a business associate agreement, though often only on certain plans. We confirm it in writing before you sign.
Do you work with practices outside New Jersey?
Yes. We are based in New Jersey and work with practices across the U.S., from single offices to groups with several locations.
Can we keep our phone and fax numbers?
Yes. Numbers can almost always be moved to a new provider, and we schedule the switch so patients can still reach you.
What does a first call cost?
Nothing. The first call is free, takes about 15 minutes, and you leave with a clear picture of your options and no obligation.